Speakers

Tom Fender

Chairman:
Tom Fender

Director,
Bolt Learning

Tom has over 25 years’ experience in the UK convenience and wholesale sector and is former co-owner of HIM shopper research consultancy. He returns as Chair having presided over #ThinkSmart1.

Tom has travelled the world, working with both regional and international retailers, wholesalers and suppliers to help improve their business. His travels have exposed him to many ways that technology is used in different countries to better service the shopper, improve customer experience and drive efficiencies.

He is passionate about the convenience sector and his role at Bolt has shifted his focus from the shopper to the people that serve them, and how technology can drive their performance.

Visit the Bolt Learning website

Tom Hall, IRI

Tom Hall

Retailer Analytics and Consulting Practice Leader, IRI Worldwide

Tom Hall has worked across the globe in both developed and developing markets dedicated to helping retailers and manufacturers optimise their price, media, promotion and ranging strategies.

He has a wealth of experience and has specialised in rolling out data analytics to new markets, working on convenience business optimisation across Africa, Asia, Americas and Europe.

Tom currently leads the Retailer Analytics and Consulting Practice at IRI, driving the development of tailored business optimisation packages for the UK convenience sector.

Visit the IRI website 

Enda McShane

Enda McShane

CEO and Founder,
Velocity Worldwide

Enda McShane is CEO and founder of Velocity Worldwide. The company uses creative marketing and personalisation technology to help retailers grow their business.

Velocity’s Darius platform supports every stage of the customer journey to deliver measurable ROI for a broad range of clients.

Prior to founding Velocity, Enda held various senior marketing titles with London Events Agency and Archer Leisure. He is a thought leader and accomplished speaker across the retail marketing, shopping centre marketing and customer engagement industries.

Visit the Velocity website 

Paul Mercieca

Paul Mercieca

Chairman, Hi Street Digital Media

Paul is best known as Founder Chairman of multi-award winning London integrated communications agency Mercieca which was founded in 1995. Mercieca was voted The Grocer’s best agency in a number of categories for 15 successive years as well as being named The Drum’s best integrated agency in 2015, going on to win the Best Integrated Campaign for their work on Tia Maria the following year.

Paul launched in-store integrated digital screen business Hi Street Digital Media at the beginning of 2017 after testing the concept in major independent convenience stores across the UK. The year-long trial was so successful that at the end not a single retailer wished to withdraw from the initiative. The trial was then rolled out nationally and features in stores across the UK generating additional sales and footfall.

Visit the Hi Street Digital Media website 

Katie Jenkins

Head of Customer Proposition, Bolt Learning

Katie is responsible for developing the customer proposition at online training provider Bolt Learning. Bolt’s mission is to help retailers and wholesalers improve their business by leveraging technology to grow their people. The company works with key retailers and wholesalers like Brakes, JJ Foodservice, Parfetts and Lifestyle Express.

She has worked in UK convenience and wholesale for over 15 years. Her expertise spans from shopper research and in-store experience through to people development.

Bolt’s smarter training solutions offer an extensive range of online modules containing realistic scenarios, immersive stories and engaging graphics, combined with trainee and performance analytics, to inspire behavioural change, ensure compliance and drive productivity.

Visit the Bolt Learning website 

Gerry Hooper

Gerry Hooper

CEO, Zapper UK

Gerry Hooper joined Zapper in 2014 with over 20 years’ experience, working in many sectors including  Payments, Food, Entertainment and Retail. He has helped transform the company from a small tech start-up to a thriving commercial business. 

Using his extensive experience, knowledge and tactical sales capability, Gerry has developed and successfully implemented Zapper’s strategic, fast-moving and scalable plans for a ubiquitous mobile payment and marketing insight solution aimed at different UK verticals. 

Focusing on launching throughout retail convenience, Gerry’s enthusiasm and passion for Zapper ensure the senior team is aligned in their vision, goals and future business plans.

Visit the Zapper website

Stephen Burnett, RDP

Stephen Burnett

MD and Founder,
The Retail Data Partnership

Twenty years in the independent retail sector has confirmed Stephen’s belief that independent retailers have an important role to play in the UK, and need to use technology and their personal service to defend their livelihoods against ever-growing competition.

The Retail Data Partnership is one of the largest suppliers of EPoS to the convenience retail sector in the UK.

Its ShopMate EPoS system is designed to take the work out of running EpoS in-store, and to provide retailers with the key information they need to build the profits of their business.

Visit the RDP website

Steve O-Neill

Steve O’Neill

Group Marketing Director, PayPoint

Steve leads the development of PayPoint’s strategic marketing, consumer insight, media relations and brand agendas.

Prior to joining PayPoint, Steve gained extensive experience as a marketing leader in the financial services, telecoms and retail sectors, holding senior roles at HSBC, Carphone Warehouse, Orange and John Lewis. He is passionate about technology, retail and shopper behaviour.

PayPoint is a retail technology and payment services provider, present in over 29,000 convenience stores across the UK, with a further 10,000 in Romania.  Its new PayPoint One platform, which combines EPoS, card payments and PayPoint services, is now live in over 7,000 UK stores.

Visit the PayPoint website

Mike Callachan

Mike Callachan

Founder,
Snappy Shopper

Mike Callachan has been building web technology for nearly two decades. Mike holds a First-Class Honours Degree in Internet Computer Science from the University of St Andrews.

He is the founder of one of Scotland’s largest digital companies: mtc. The business currently employs over 100 web experts in its offices in Edinburgh and Dundee, and is responsible for the Snappy Shopper app.

Visit the mtc website

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Navarra Retail Systems

Navarra Retail Systems has provided tobacco retailing solutions for over 15 years and offers retailers the best service and keenest prices.

We supply a range of dispensers manufactured by GM Global solutions tailored towards the needs of Scottish retailers with solutions to suit all outlets.

All units fully comply with all Tobacco Display Regulations (even with their doors open) and are the most efficient way to retail tobacco in a market with restricted display.

Our secure metal units protect valuable stock. They also provide real stock control as all product dispensed is automatically scanned to the till.

The dispensers reduce costs by saving time on stocking, speeding-up service and preventing mistakes – especially with plain packaging.

They can also increase revenue through increased sales, advertising and sponsorship.

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Snappy Shopper

Snappy Shopper is a product which has been designed and built specifically for the convenience store market.

As consumers continue to migrate to online services and away from traditional offline business models, it is clear that the convenience store market will go the same way. With other businesses looking at this opportunity, we have seen supermarkets and even Amazon entering this market.

Snappy Shopper is the solution convenience store retailers need to allow them to compete in the digital marketplace and have a digital strategy to ensure they are not left behind by increasing their sales revenues and opening up the ecommerce multichannel marketplace.

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GS1

GS1 UK is a community of over 33,000 members working in retail, foodservice, healthcare and more. GS1 UK is one of 112 independent, not-for-profit GS1 organisations operating across 150 countries worldwide.

GS1 UK helps everyone involved in making, moving and trading goods, automate and standardise their supply chain processes using the common language of GS1 global standards.

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Bolt Learning

Bolt is committed to improving the performance of the UK convenience and wholesale industry, by improving the knowledge, skill-set and capability of the people who work within it. Bolt creates innovative digital learning solutions, using modern teaching methodologies and cutting-edge technology, to help companies more effectively train and develop their people.

One-in-three convenience retailers say training is a significant challenge for their business, mainly due to lack of time. We offer online training modules, specifically designed for convenience retail, giving retailers and suppliers a cost-effective and time-efficient way to train themselves and their staff. Our modules help retailers and suppliers protect their business from a potential breach of compliance, covering topics such as food hygiene, health & safety and age-related sales, and also give employees the knowledge and skills to help grow sales, such as customer service, upselling, core range and category knowledge.

Our online learning platform also provides critical measurements of training completed and knowledge and skills attained, giving retailers or store managers an easily accessible online record of all training which has taken place in their business and their employees’ performance.

In our relatively short life we’ve started working with global, national and local clients, such as McColl’s, Lifestyle Express, Sewells on the Go, James Retail, Parfetts, JJ Foodservice, Brakes, PMI, Kanes, Weetabix and JTI.

We are constantly innovating our solution to push the boundaries of what we can offer our clients, disrupting the way which online learning is created, delivered and tracked to ensure a higher impact to their business.

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Zapper

Free to download from all stores, Zapper’s award-winning mobile payment with in-built loyalty app is now available in +1,000 stores across the UK, including Spar, Nisa, Best-One and Booker.

With just one tap to pay, digital store loyalty cards are instantly updated and available vouchers automatically redeemed. Zapper is the rewarding way to pay.

Using Zapper, retailers and brands can instantly match a name to every basket and create targeted marketing campaigns to encourage a higher visit frequency and increase basket spend. With payments settled within 24 hours, Zapper’s low-cost loyalty solution also helps retailers to improve cash flow.

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Hi Street Digital Media

Hi Street Digital Media provides convenience retailers and FMCG brands with a unique opportunity to target shoppers at the vital moment of decision making prior to purchase. Our high bright digital media screens, placed in premium convenience stores throughout the UK, are proven to increase sales of promoted products by an average of 15.3% whilst also increasing both footfall and basket size.

Our screens are supplied completely free of charge to retailers who meet our criteria. We also allocate a portion of the daily media space to symbol group specific retailer promotions.

Brands promoted on the screens see an immediate and tangible ROI, as well as distribution and compliance solutions, supported by revolutionary shopper engagement analytics.

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Velocity Worldwide

Velocity Worldwide is a creative retail marketing and shopper engagement specialist with over two decades in the business of knowing shoppers and the retailers who serve them.

Velocity’s proprietary personalisation and insight technology, Darius for Retail, was born out of this specialism.

By helping convenience stores and fuel retailers gather, profile and segment shopper data, Darius for Retail drives more visits, engages customers and grows sales by making it possible for them to deliver personalised, relevant messages, experiences and rewards to their shoppers across all channels, both off-line and online… when they’re in-store and when they’re not.

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The Retail Data Partnership

One the UK’s leading EPoS providers, The Retail Data Partnership specialises in reliable, easy to use EPoS systems to the convenience sector and strives to use big data to give retailers and brands the complete picture of the convenience sector.

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MHouse Solutions

MHouse Solutions is Scotland’s leading supplier of tailored Epos solutions. We are a rapidly-expanding company with multiple supplier links and partnerships. We are proud to service over 450 stores in Scotland alone.

MHouse Solutions offers a comprehensive, cost-effective yet premium Epos solution that just works every time, bringing the simplicity back to retail.

We pride ourselves in being there for our customer with a free helpdesk number and seven days per week support. The company is always committed in putting the customer first. At installation we appoint a site specific BDM to project manage the Epos installation and training.

The directors all have decades-worth of retail experience therefore we can truly say our systems are made by retailers for retailers.

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IRI

IRI is a leading provider of big data, predictive analytics and forward-looking insights that help CPG, OTC health care organisations, retailers and media companies grow their businesses.

With the largest repository of purchase, media, social, causal and loyalty data, all integrated on an on-demand cloud-based technology platform, IRI helps to guide its more than 5,000 clients around the world in their quests to remain relentlessly relevant, capture market share, connect with consumers and deliver market-leading growth.

A confluence of major external events—a revolution in consumer buying, big data coming into its own, advanced analytics and automated consumer activation—is leading to a seismic shift in drivers of success in all industries. Ensure your business can leverage data at www.iriworldwide.com.

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PayPoint

In thousands of retail locations, at home and on the move, we make life more convenient for everyone.

For retailers, we offer innovative and time-saving technology that empowers convenience retailers in the UK and Romania to achieve higher footfall and increased spend so they can grow their businesses profitably. Our innovative retail services platform, PayPoint One, is now live in over 7,400 stores in the UK and offers everything a modern convenience store needs, from parcels and contactless card payments to EPoS and bill payment services.

Our technology helps retailers to serve customers quickly, improve business efficiency and stay connected to their stores from anywhere.
Our UK network of 29,000 stores is bigger than all banks, supermarkets and Post Offices together, putting us at the heart of communities nationwide.

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