Tom Fender

Tom Fender

Development Director, TWC

Tom will once again chair #ThinkSmart, having presided over the first two events. He is Development Director for specialist data insight consultancy TWC and has a wealth of experience of leading specialist companies to sustainable growth, particularly in the wholesale and retail sectors.

As co-owner of the research firm HIM! Research and Consulting, Tom was pivotal in the growth of the firm between 1997 and 2012, before it was acquired by William Reed Business Media.

In 2013, Tom invested in start-up e-learning firm Bolt Learning and led the sales and marketing effort as investor/director before the company was bought by private equity firm Aliter Capital in early 2019.

Visit the TWC website

Kristine Moore

Kristine Moore

Retail Technology Channel Manager, Henderson Technology

Kristine will be discussing the central role that technology plays for Northern Ireland-based Henderson Group, one of the only companies on earth that actually uses and develops its own solutions in its own stores.

Centred around its EDGEPoS system, Henderson Technology has developed a suite of innovative tech and data solutions which are available to the wider market including self-checkout, home delivery solutions, comprehensive loyalty schemes, food to go management solutions and advanced analytics options.

All integrate seamlessly with the core EDGEPoS system and offer retailers plug and play access to solutions that can help transform their businesses.

Visit the Henderson Technology website 

Colin Munro

Managing Director, Miconex

Colin has been Managing Director of Miconex for the past nine years, working with towns and cities across the UK on a wide range of projects designed to help business communities engage with local consumers.

Over the past four years he has worked to develop with Mastercard prepay programmes, developing town and city gift cards as a new product for place managers and successfully delivering programmes with over 30 UK towns/cities. There have now been over £1m of cards sold across the live programmes.

Colin has also led the development of ‘Mi‘ Rewards, the UK’s first card-linked Smart City loyalty programme.

“Towns and cities can learn a lot from succesful pure-play online retailers, we need to become obsessed about data, understanding our customers and personalisation.”

Visit the Miconex website

Gordon Neil

Gordon Neil

Strategy and Marketing Director, McCurrach

Gordon has been helping brands build and implement the right strategy to sell more in field sales and marketing for over 20 years.

He will talk about MyStore+, an innovative new app launched in partnership with News UK, that aims to bring brands and local retailers closer together than ever before to deliver business growth for all.

MyStore+ enables retailers to access category advice to help them stock the right products and planogram their space to maximise sales. Retailers can also then access exclusive offers and rewards from brands for executing activity in their store and for sharing that insight with brands.

Find out more about MyStore+.

David Morgan

David Morgan


David has over 37 years’ experience, across 30 countries, in the retail and consumer goods markets.

He has been involved with a wide range of solutions including shopper engagement, electronic shelf displays and digital coupons.

David will talk about WiseShelf’s smart shelving that uses light sensor technology to improve stock availability, replenishment efficiency and planogram accuracy.

Visit the WiseShelf website 

Asim Sarwar

Executive Chairman, United Wholesale Scotland

Asim will discuss UWS’s ground-breaking new programme of technology and innovation-driven activity currently taking place in both the wholesaler’s flagship depot and with its retailers. The depot is being transformed with the installation of digital shelf edge technology and enormous digital signage that will help improve both the customer experience and the efficiency of the business. Under discussion will also be new initiatives set to enhance the performance of UWS’s retail partners including a comprehensive plug-and-play home delivery service.

Visit the UWS website 

Blake Gladman

Strategy & Insight Director – KAM Media

A regular speaker at SLR events, Blake will bring KAM Media’s uniquely creative approach to the world of technology, data and innovation. KAM Media specialise in tailored, targeted research with a particular focus on convenience retailing and Blake’s entertaining insight and analysis is always worth hearing.

Visit the KAM Media website

Steve Lintott

Steve Lintott

Head of Field Sales – JUUL Labs

From a standing start in 2015, just four years ago, JUUL Labs has grown faster than almost any business in history and is now one of the world’s largest tech companies with a valuation of around $15bn. 

Steve will be discussing the primary role that technology plays in JUUL’s business and will talk about its latest hi-tech developments including C1, a world-first mobile app-driven solution that allows users to monitor their consumption and allows them to lock their JUUL device to prevent anyone but the owner using it.

Visit the JUUL website

Host: Antony Begley

Publishing Director, SLR

Antony will deliver the introduction and welcome to this month’s #ThinkSmart3 event. He is Managing Director of SLR publisher 55 North and has over 25 years’ experience in the publishing, media and events industry and over 20 years’ experience in the local retailing sector, including five years as a retailer. 55 North publishes a range of multi-award winning magazines and also produces a number of major magazines under contract for some of the largest businesses in the UK food and drink sector.

Visit the Scottish Local Retailer website

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Navarra Retail Systems

Navarra Retail Systems has provided tobacco retailing solutions for over 15 years and offers retailers the best service and keenest prices.

We supply a range of dispensers manufactured by GM Global solutions tailored towards the needs of Scottish retailers with solutions to suit all outlets.

All units fully comply with all Tobacco Display Regulations (even with their doors open) and are the most efficient way to retail tobacco in a market with restricted display.

Our secure metal units protect valuable stock. They also provide real stock control as all product dispensed is automatically scanned to the till.

The dispensers reduce costs by saving time on stocking, speeding-up service and preventing mistakes – especially with plain packaging.

They can also increase revenue through increased sales, advertising and sponsorship.

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Snappy Shopper

Snappy Shopper is a product which has been designed and built specifically for the convenience store market.

As consumers continue to migrate to online services and away from traditional offline business models, it is clear that the convenience store market will go the same way. With other businesses looking at this opportunity, we have seen supermarkets and even Amazon entering this market.

Snappy Shopper is the solution convenience store retailers need to allow them to compete in the digital marketplace and have a digital strategy to ensure they are not left behind by increasing their sales revenues and opening up the ecommerce multichannel marketplace.

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GS1 UK is a community of over 33,000 members working in retail, foodservice, healthcare and more. GS1 UK is one of 112 independent, not-for-profit GS1 organisations operating across 150 countries worldwide.

GS1 UK helps everyone involved in making, moving and trading goods, automate and standardise their supply chain processes using the common language of GS1 global standards.

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Bolt Learning

Bolt is committed to improving the performance of the UK convenience and wholesale industry, by improving the knowledge, skill-set and capability of the people who work within it. Bolt creates innovative digital learning solutions, using modern teaching methodologies and cutting-edge technology, to help companies more effectively train and develop their people.

One-in-three convenience retailers say training is a significant challenge for their business, mainly due to lack of time. We offer online training modules, specifically designed for convenience retail, giving retailers and suppliers a cost-effective and time-efficient way to train themselves and their staff. Our modules help retailers and suppliers protect their business from a potential breach of compliance, covering topics such as food hygiene, health & safety and age-related sales, and also give employees the knowledge and skills to help grow sales, such as customer service, upselling, core range and category knowledge.

Our online learning platform also provides critical measurements of training completed and knowledge and skills attained, giving retailers or store managers an easily accessible online record of all training which has taken place in their business and their employees’ performance.

In our relatively short life we’ve started working with global, national and local clients, such as McColl’s, Lifestyle Express, Sewells on the Go, James Retail, Parfetts, JJ Foodservice, Brakes, PMI, Kanes, Weetabix and JTI.

We are constantly innovating our solution to push the boundaries of what we can offer our clients, disrupting the way which online learning is created, delivered and tracked to ensure a higher impact to their business.

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Free to download from all stores, Zapper’s award-winning mobile payment with in-built loyalty app is now available in +1,000 stores across the UK, including Spar, Nisa, Best-One and Booker.

With just one tap to pay, digital store loyalty cards are instantly updated and available vouchers automatically redeemed. Zapper is the rewarding way to pay.

Using Zapper, retailers and brands can instantly match a name to every basket and create targeted marketing campaigns to encourage a higher visit frequency and increase basket spend. With payments settled within 24 hours, Zapper’s low-cost loyalty solution also helps retailers to improve cash flow.

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Hi Street Digital Media

Hi Street Digital Media provides convenience retailers and FMCG brands with a unique opportunity to target shoppers at the vital moment of decision making prior to purchase. Our high bright digital media screens, placed in premium convenience stores throughout the UK, are proven to increase sales of promoted products by an average of 15.3% whilst also increasing both footfall and basket size.

Our screens are supplied completely free of charge to retailers who meet our criteria. We also allocate a portion of the daily media space to symbol group specific retailer promotions.

Brands promoted on the screens see an immediate and tangible ROI, as well as distribution and compliance solutions, supported by revolutionary shopper engagement analytics.

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Velocity Worldwide

Velocity Worldwide is a creative retail marketing and shopper engagement specialist with over two decades in the business of knowing shoppers and the retailers who serve them.

Velocity’s proprietary personalisation and insight technology, Darius for Retail, was born out of this specialism.

By helping convenience stores and fuel retailers gather, profile and segment shopper data, Darius for Retail drives more visits, engages customers and grows sales by making it possible for them to deliver personalised, relevant messages, experiences and rewards to their shoppers across all channels, both off-line and online… when they’re in-store and when they’re not.

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The Retail Data Partnership

One the UK’s leading EPoS providers, The Retail Data Partnership specialises in reliable, easy to use EPoS systems to the convenience sector and strives to use big data to give retailers and brands the complete picture of the convenience sector.

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MHouse Solutions

MHouse Solutions is Scotland’s leading supplier of tailored Epos solutions. We are a rapidly-expanding company with multiple supplier links and partnerships. We are proud to service over 450 stores in Scotland alone.

MHouse Solutions offers a comprehensive, cost-effective yet premium Epos solution that just works every time, bringing the simplicity back to retail.

We pride ourselves in being there for our customer with a free helpdesk number and seven days per week support. The company is always committed in putting the customer first. At installation we appoint a site specific BDM to project manage the Epos installation and training.

The directors all have decades-worth of retail experience therefore we can truly say our systems are made by retailers for retailers.

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IRI is a leading provider of big data, predictive analytics and forward-looking insights that help CPG, OTC health care organisations, retailers and media companies grow their businesses.

With the largest repository of purchase, media, social, causal and loyalty data, all integrated on an on-demand cloud-based technology platform, IRI helps to guide its more than 5,000 clients around the world in their quests to remain relentlessly relevant, capture market share, connect with consumers and deliver market-leading growth.

A confluence of major external events—a revolution in consumer buying, big data coming into its own, advanced analytics and automated consumer activation—is leading to a seismic shift in drivers of success in all industries. Ensure your business can leverage data at www.iriworldwide.com.

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In thousands of retail locations, at home and on the move, we make life more convenient for everyone.

For retailers, we offer innovative and time-saving technology that empowers convenience retailers in the UK and Romania to achieve higher footfall and increased spend so they can grow their businesses profitably. Our innovative retail services platform, PayPoint One, is now live in over 7,400 stores in the UK and offers everything a modern convenience store needs, from parcels and contactless card payments to EPoS and bill payment services.

Our technology helps retailers to serve customers quickly, improve business efficiency and stay connected to their stores from anywhere.
Our UK network of 29,000 stores is bigger than all banks, supermarkets and Post Offices together, putting us at the heart of communities nationwide.

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